and this was so not violent but so violent. >> a 49-year-old woman collapses on a psychiatric emergency room floor. surveillance video captures the moments when others decide to intervene or not. and their decisions have dire consequences. >> she was a really beautiful person. and an aunt. she loved children. she loved them with a passion. >> esmond green comes to new york city in 1995, hoping to find work that will allow her to send money home to her six children in jamaica. >> she was by all accounts heartbroken to be separated from her family for so many years. >> i think maybe one of the reasons why she clung to other