>> realize what used to work in the past isn't working anymore. so what is it that i need to do to make it work. and it can be done. takes a different mindset. >> in other words, the first hurdle is to recognize that the teens are not the only ones with attitude. >> i see it all of the time where the old guys like us just are totally frustrated with the performance of today's teens, and so instead of trying to figure it out, they yell. they scream. i think that if i scream a little louder or threaten more, it worked for me, and by golly, it is going to work for this young person. >> if you want to have a high tirnover and stressed out crew, you don't have to do anything. you can live with that. that is your prerogative. >> if you want to gain more from the people who affect your business and affect your performance as an employer or as a manager, then you need to make sure that you are guarded in the attitu attitude. >> the next thing, the whiting