they say it was unusual for serena to be out of touch for such a long time. but brian's assistant, kevin porter, tried to allay their fears. >> he would say, oh, bison is out of touch for two or three months at a time sometimes, it's not a big deal. but it was about august 20th, when i said, no, we have to check credit cards, mobile phones. we have to get in touch with these companies and see if they're spending money somewhere. >> next, a search uncovers the deception. >> i called the number. it was your typical brian williams message, but it wasn't brian's voice. it was miles' voice. you're gonna look so handsome once i get these little white pieces off you. how many do i have? more than you think. [ female announcer ] you can't pass mom's inspection with lots of pieces left behind. that's why there's charmin ultra strong. its diamondweave texture is soft and more durable versus the ultra rippled brand. so it holds up better for a more dependable clean.