terror victims and fallen soldiers. tony phillipson just found out his son james who died in afghanistan in 2006 may have had his cell phone tapped into by the news of the world and also his e-mail. >> they hacked into a dead soldier. it is despicable. what else can you say? what on earth do they think they were going to find? >> reporter: in word of the prime minister, people trust the police to wrote tect them, politicians to represent them and the press to inform them. and, he says, the british public has been failed by all three. alex, just to explain why some people are so upset by this is alleged, for example, a missing 13-year-old girl had her mobile phone hacked into, voice mails left by her parents listened to by a private detective and even some voice mails deleted to make space so more voice mails could