the ways johnny engages with the consumers, and he also holds annual halloween party. johnnys found these forge a bond between the brand and its customers. something that's not easy to do with fads come and go. johnny knows he wants to say out of the retail markets and keep johnny cupcakes as fresh as possible. >> feels like a big family and fits perfect with the brand and everything i am involved with, and where i came from. we like it that way. it's great. i could not ask for anything different. time to answer some of your business questions. mike and les are with us once again. the first question is about conflict in the workplace. >> when you have a business