track of small businesses on health care. >> it's a great point, chuck. it's going to happen increasingly over 20 years. we're living in a more interactive society and bring government into a more interactive place. what i'm suggesting is you can overemphasize interactivity. you could spend so much time thinking this is a conversation. how do we hear from you and you from us you can forget one of the huge advents of the internet age is people communicate by the written word at length much more than they did 10 years ago or 20 years ago. we are actually all diaryists in the online age. we are bloggers. we send an e-mail. >> we writing it. we may not be spelling any better, but we are writing. grammar, punctuation may be shot. >> nobody uses caps anymore. >> matt, it's a thought-provoking piece.