phone? with so many options these days the website cashforiphones is just one. >> we just want to talk to you about those phones. why won't the company's president talk to us? the federal trade commission recording more than 900 complaints from customers across the country who say cash for iphones offered to pay top dollar. once the company had their phones actually paid significantly less. chicagoan francine taylor says the original quote was $131. her final quote just $11. the company says in the terms and conditions on its website she has three days by phone to dispute the final quote. when she finally gets through it's too late. >> everything's already been recycled. >> we purchased three refurbished iphones and asked dan ackerman, senior editor at cnet, to estimate their value. he tells us we should get around $600.