>> reporter: it happened on the way to cleveland, ohio. carol price says while going through security to catch her flight, a tsa agent groped her. watch how she handled the situation. putting her carry-ons down, she turns to the supervisor and grabs her allegedly without permission to show the supervisor what price says she went through. >> it was a customer complaint. an extremely inappropriate search. >> reporter: price's attorney said another tsa agent groped price's genitals and breasts first. >> she didn't touch the supervisor as intimately as she was touched. >> reporter: another tsa agent groped price first. price says the tsa agent wasn't following protocol and she should know, notice the hug. price is a former tsa agent herself who worked at the airport until a few years ago. she got along with some but not all of her co-workers and says her pat-down was personal. >> she's obviously been through training. and knew this lady. >> reporter: mills admits price was already emotional that day. >> she was actually going to her brother's funeral. >> reporter: she didn't make it.