get 535 people to get their stuff together. it's that simple. i'm sorry if i'm cursing. if i don't curse, i'll cry. i don't want to cry. all i think about is luis. i'm sorry. >> was it confrontational? >> no. our meetings in 2011 were heated and emotional. this was more laid back. >> relaxed. >> relaxed. >> we came in -- >> substantive. we covered every issue that we thought we could cover. he actually sat for this one. the other ones he was quick to get up and leave his staff with us. he asked the right questions. we answered the right questions. we are happy with the outcome. >> did you ask why he changed? did he indicate what it was?