modifications to 625 customers despite their qualifying for the relief, so how on earth does something like this happen? how do you lose your home after a glitch in here to weigh in financial analyst heather. heather, thank you for coming on this morning. it's baffle lg to think that your home can be lost over something like this in. >> it really is, this is a systematic failure on wells fargo side across the board, they are saying because of computer glitch, although that may be true, 400 people had homes foreclosed on between 2010 and 2015 and this is very disturbing, you know, wells fargo has a history of fraudulent activity so it's hard to believe that that was an innocent mistake as a computer glitch when things like this have been happening time and time again, rob. jillian: you mentioned history, let's take a look at some of that. paid 2.1 excuse me billion dollar fine over mortgage loans with incorrect income