but i do know he's a great author and a great friend of what's going on in society. charles payne making money. why is starbucks doing this? >> starbucks boxed themselves into this. they were at the forefront of this. howard schultz still has presidential ambitions. he has this habit of telling people what to do. >> neil: this was prompted by a big mistake. >> sure. but they set themselves up though. it's a conscious of the world. we're going to do everything, shareholders come last, it's about the environment and the people. instead of running a common sense business -- >> neil: and these guys have problem getting access to a simple bathroom. now whether you buy something there or not. what could go wrong? >> we know people are worried, loitering and that kind of stuff. i go by the one in times square