you said they didn't say anything about her. this is what howard schultz said yesterday about the manager. >> and i think we have to say, in looking at the tape, that she demonstrated her own level of unconscious bias. in looking at the tape, you ask yourself whether or not that in fact was racial profiling. there's no doubt in my mind the reason they were called was because they were african-american. >> laura: david w, it did make a comment. unless she had a pattern and practice of racist comments, races activities, racially profiling people, being rude to -- desperately to whites, blacks, latinos, i would take the case any day. go ahead. >> howard schultz, get out your checkbook because what this manager did was follow company policy to ats bald by their pio, spokesperson, when a noncustomer comes in using their