la. >> four years after the scandal rocked the va the president continues to pledge that care will improve for veterans. >> have already made tremendous strides in delivering for veterans including passage of long-awaited veterans accountability legislation. >> in fact, the va intermittent showing significant gains from many hospitals. but in phoenix, consider ground zero in the 2014 scandal after dozens of veterans died while waiting for care, the facility once again ranked as one of the worst in the country in 2017. the report gave units 1/5 stars for the second year in a row. >> we are worlds away when we were in 2014 i think we are regaining their trust even though it is one veteran at a time. >> they say the sevent director since the scandal broke to glover and 2016. >> 1/5 before so we talk about trust, we talk about the