>> one of the assailants came directly over to jaime's door and opened the door. >> i was the door open? >> the suburban was programmed to unlock the doors when the vehicle was placed. jaime immediately closes the dora back. >> in the process, and frantic agent may have hit the window button. >> the window rolled down 2 inches. i see jaime get hit on this side, on his torso. very chaotic. i was shaking him. i remember even slapping him at times to keep him awake. i told him he wasn't going to die, that i was calling for help. >> of a lot of hospice wife claudia was working in the embassy in mexico city. >> i'm saying that's him on the line. people are holding me down, telling me to calm down. >> after medical treatment, spit on one side he felt unwelcome by the agency and left government