action immediately. bret: let's talk about your lane. first of all, we've seen so much turmoil in the airline industry, and these images of these fights breaking out. your thoughts assessing all of this from your vantage point? >> i'm obviously very concerned about the rights of the passenger, and so to that end, the department of transportation has posted a passenger bill of rights, and for anyone that's interested they should go on www.dot.gov. on the home page, the passenger's bill of rights that tells passengers what their rights are, what recourse they have, and where can they go, including the department of transportation, if they have problems. but i think the most important thing is that the airlines themselves need to address this problem and they should. bret: you've been charged and leading faa modernization