in a car seat and delta policy agrees, saying for kids under age 2 they recommend buying a seat and putting the kids in a safety seat, which is exactly what he did. yet the airline refused to budge, threatening to keep the plane on the tarmac all night long, if necessary. i watched the whole tape. he wassen drunk. he wassen disrespectful. he wasn't rude. >> sandra: unbelievable. you're left wondering what really happened here? is there anything we don't know? >> well, you know, the amazing -- one part there is but the airline quickly changed the story. he bought the seat originally for his older son who flew on another flight. but the airline quickly went into, hey, it's all about the safety seat, not whose name was on the ticket. they let him on the plane. here's the amazing part. after he agreed to give up the seat and hold a kid for six hours delta said no.