>> the faa strongly encourages you to secure your child in a car seat, even delta policy says the same thing that it should be an approved safety seat. eventually, they agreed to move the kid, but they say it's too late and they must leave the flight. she said at this point, you're on your own. >> he lost. the next day, delta has apologized and offered an unspecified amount of money. >> jon: i'm going to start a new airline called nice airlines and make a ton of money by just being nice to people.