how shameful, outrageous, how criminal their conduct is. >> dana: criminal? >> i think when you look at the officer removing dr. dao from his seat, to me that's an assault. why do i say that? because this wasn't a hijacking. this wasn't -- nobody was in peril of any danger from this man. he was yanking, pulling, then they dragged him, his face got smashed, his lips are bleeding. why, what happened here? to me, the danger is that by repetition this action will come to seem less egregious than it really is. this to me is an airline run amok, gone mad, with their greed to fill every seat. allows them to violate every concept, every precept of entrepreneurial activity. they usually the customer is always right. here a paying customer got his boarding pass, was seated in his