pull some research, create a great story. trying to figure out some way of building some kind of trust in a very quick moment. you have to love to work with people. our goal, without a doubt, is that all customers are satisfied before they leave. ♪ >> bill: they fight back to tae the city from islamic state militants the bridge connecting the stronghold in iraq we're told troops now fighting the toughest battle since iraqi forces pushed into western mosul. 45,000 people have fled the city for refugee camps today. >> shannon: there are new reports the terror group is fighting back with suicide car