and hiding mail, processing easy claims out of order and ignoring thousands of electronic inquiries. hamas is trying everything they can to produce some kind of achievement. their latest conflict has taken a new turn. the palestinians have a new weapon in their arsenal. >> reporter: add another component to the fight. hamas says it has armed drones and released this video to back its claim. today the israeli army says it shot down a hamas drone circling above the israeli city just north of the gaza strip. if hamas is using armed drones, that poses a new threat to isra israel. this as israel's prime minister describes the moral difference between the two fighting sides. >> here's the difference between us. we're using missile defense to protect our civilians and they are using civilians to protect their missiles.