like joyce and drew and logan, you can't help but be close to them. because you're trying to find their daughter. >> it's hard. and this is the first time i've been here in seven years, i think. it's a little strange, but this is where jennifer called home. >> i'm reminded every time i walk through the lobby of this building that jennifer's still out there. jennifer's picture's in the lobby. i see her fliers. >> captain rich ring is no longer assigned to investigating jennifer's disappearance, but the case remains open with new investigators in orlando police department. >> it is in my 25 years of law enforcement, it is the one thing if i reflect years from now about my career, the one thing that i regret that i wasn't able