of that 5% is affected by the cancellation notices. >> now, the cancellations caused such a backlash, the president asked the states to let people extend policies. 21 of them including california and new york flatly refused leaving several million with canceled policies to replace. >> you look at the 7 million and you shave off the 20% who probably haven't paid, you've got about 5 1/2 million people. that's roughly the number of people in the individual market and started having their policies canceled. >> blue cross blue shield confirms 20% of theirs aren't paying, meaning they aren't officially enrolled. >> wants to minimize 14 million facing cancellation but now considers 7 million a triumph. how so? >> you've got it. 7 million is a much smaller group, obviously, than 5% or 14