oregon, the state website has failed in its entirety. you're seeing this lovely little ad, just basically sending people to a website that does not work, didn't work on october 1, didn't work november 1 and doesn't work today. they have to do everything on paper applications. >> that's awful. >> the ad is terrible and the system is terrible. but you have so many folks that think they've done everything correctly, they've sent in the forms, they're waiting for the bill, how do they pay for it. and they haven't gotten their cards yet. they think they have insurance, they're not sure they have insurance. they hope they don't get hit by a bus and have to go to a hospital tomorrow. >> the message to oregon is stay home and don't play with knives in the kitchen. >> you're really hoping for that