>> it might be a good start, and it good start as your reporter said to start doing some spot checks. you start with the database and then you've got to actually do some spot checking and maybe that's how they figured this out in the first place. but if you trust a computer completely, you're going to gets errors. the only way you're going to catch it 100% of the time and that's the hope, is to have human spot checkers. and then there's the report of dead but not dead. >> you go in and try to get some benefits a and they tell you you're dead. and someone had to write not dead on a piece of paper. we try and match signatures up. you might say, here's the file of the person who you say is dead, here's my signature on file, they don't match. that's a good way to figure out who you're talking about. human beings can match. >> phillip siegel, it's nice to