starting to cry, like silently cry because, i had no idea who these guys were. i didn't know if they were extremists linked to al qaeda. i didn't know if, you know, they were just wanting money. did they want to kill us? i had no idea how this thing was going to play out but the representative thought in my mind was, my life has changed forever. from this moment, no matter how this thing plays out i will never go back to the same life that i had. jenna: when did it set in that help wasn't coming, at least immediately? >> i think, once we got through like, maybe the first two weeks. you know, i think we held on to hope that this was going to be a speedy process. we kept thinking, and saying to ourselves and to each other, we're in. go workers. we're humanitarian aid workers. we've been in these