emergency. >> john: for many people, it's the only way they can avoid missing a bill payment. >> it's not just a matter of saving money, it's a matter of saving yourself grief. >> john: why don't they get a credit card. >> people who have limited choices when it comes to credit are not likely to have their situation i am moveded by teeing away some of those limited option they have. >> john: they promised to fix credit card penalties but the penalties is 7% of bank's earnings. they make much more charging interest. politicians say they rip us off, too. >> if they could charge hundred percent? >> the problem is, they can't. i have four credit cards in my wallet. my credit cards are competing for my business. if one tries to rip me off or charge me too much or they don't