will -- talk about this and the rest of the headlines at foxnews.com/shep. and now the university of virginia's president will be testifying over the massacre at virginia tech. stay tuned. ♪ [ telephone rings ] [ mayhem ] please continue to hold. the next available claims representative will be with you in 97 minutes. [ laughs ] ♪ and if you got cut rate insurance, there's nothing you can do about this. so get allstate. the only insurance company that guarantees your claim experience won't be mayhem...