there. in a lost cases the resumés disappeared into cyberspace, incredible glitches. people had trouble searching, as you said. a lot of problems have been solved. if you go on facebook, usajobs is on facebook. opm has a site. it's exploding. every five minutes there's somebody else, a frustrated candidate who is just, you know, tearing their hair out. >> greta: so who is in charge? who is overseeing this? >> so the federal government's personnel agency is called the office of personnel management. >> greta: it's just stunning, isn't it? if you think about it, it's like they should have kept the old system up before they got the new one and try to run the bugs on this one before they launched it. >> well, they did extensive testing. in fact, they're still paying monster about $6 million a year while they get the new site up and running. >> greta: what did this new one cost us? >> they've allocated $20 million