where are they coming from? who are they? and who do i call for air support? i'm the police commissioner and i have 41,000 uniformed member, 55,000 people work for me. we are prepared for anything you could imagine. this was something you couldn't imagine. >> walked back down the hallway to my desk and the phone is ringing again. this time it is a young lady from chicago one of our rep offices. saying are you okay? i'm fine. for no apparent reason in mid-sentence just raised my dead toward the statue of liberty. what i'm seeing is a big giant aircraft, grey with red letter on the wing and tail, coming straight, eye level forwards me. the next thing i know, i dove under my desk, huddled in a fetal position, screaming, crying and the plane crashed in the building.