dedicated team to work with military customers and give them the treatment they are legally entitled to, shep. >> shepard: but that's not going to stop these lawsuits, right. >> it certainly is not. i spoke to a lawyer representing jonathan rolls. a marine captain who says his family was overcharged by chase for months and received threatening calls, threatening to foreclose on his home. he says it was traumatic for the family who were already under the stress having the captain under active duty and he says they deserved much more than a simple apology getting back the money they are legally owed. listen. >> what do we want? we want these folks not only to get the money back but be compensated to the wrong done to them on a class wide basis. these are fighting men and women. chase ignored their pleas, ignored the paperwork they filed. ignored the law and just give them the money back, i would submit, is not good enough. >> that means punitive damages will be looked for in this case.