the shoulder blade. >> everything is gone. there is nothing left. a few of my son's toys i might salvage. the christmas tree was up. everything we had and everything i own is gone. >> uma: a tough report. from ktvi-tv in st. louis. >> kelly: some call it garbage. and michael bloomberg is praising the city sanitation commissioner despite heavy criticism that he and his crews botched the clean-up efforts following last weekend's blizzard. the last snow blocked street was reportedly not plowed until yesterday. the clean-up is expected to cost the city about $20 million. the new year brings changes to the healthcare system. how will the changes affect you? doug mcelway has the story now. doug?