bank allowed to break down their door and into their home. there is foreclosure laws in all states, including florida that have to be followed to the letter. this is nothing short after home invasion. as you can tell, they sent contractors, untrained contractors to the house. she was in the house. the house was fully furnished. so certainly their contention that they had made numerous efforts to contact her are not the truth. jenna: mr. phillips, sometimes we hear the banks say listen we made a mistake. there are so many different loan modifications and foreclosures happening around the country, for everyone incident like this there are thousands and thousands appropriately handled. what is your experience with this time, this housing market and with clients like miss jacobini? >> this is not a one-time situation. these illegal lockouts and trashing out of people's possessions is happening all over the country, california,