performance after several quarters and what this shows is american workers are tapped out. they are tired and saying to their workers, please hire somebody, we need help here. >> well, we're all stretched to the breaking point but that doesn't excuse this kind of behavior, does it? >> people don't burn out and go postal because they are working hard, they burn out and go postal because they feel their work is futile. >> terrific point. >> that is the point in a slow-growth economy that people are feeling this desparation and this guy just acted it out. so i don't see how you can put a positive spin on this at all. >> and bill, we have an attitude problem about the service industry and the way people are treating their customers, no? >> i think this guy may have flipped a little too far but proved something else which is maybe corporations are going a little too far on downsizing and