get no help on booking on other airlines. here is what they had to say. >> we've got a message over our phone saying that the flights are on time. about 20 minutes out. so, we were rushing trying to get here and yet here and the flights are canceled. >> we'll never ever fly spirit air again, and i have to pay u.s. era additional $50 this morning and i already had checked bags on spirit. >> and spirit is a low cost airline. some passengers say they can't afford to pay the last minute fares on a higher cost carrier, kelly. >> you can certainly understand their anger, but what are the airlines and the pilots unions saying about all of this? >> well, the key issue, the key dispute is pay and the pilots said it's not on par with other low cost carriers like jet blue and air tran. the union issued a statement, saying, quote, we have sacrificed so much to see this company prosper, now, we are sacrificing our paychecks until we get a contract that