hearing, much like the smiths who say we're glad this is getting attention. a lot of folks around the country say they've lost loved ones or they've had the same experience, are coming to this hearing to get answers. megyn: before you let that witness go, can you ask her, because we heard rhonda talk about how unsatisfying her experience with toyota was, about how she really got the back of the hand treatment, what was this woman's experience? >> i'm being asked by megyn kelly, she wants to know what the situation, when you brought this to the attention of toyota, have you had any experiences trying to explain this problem to the toyota motor company? >> we had not had a direct contact, i'll be honest with you, with toyota. it's been through our attorney, an we've taken this route because we have realized to get answers, you need to go through this type of situation. >> you're notridge string a dispute. >> no, we are not. >> you just feel like you have to have a lawyer to get the answers? >> we want answers. that's what we want. >> three sisters on capitol hill, trying to get those answers.