equity. if you have a whether or not i will consumer and say look we made a mistake, it's a problem. people are understanding. you make a mistake and fix it, you keep your customers. if you hide something or find deceitful ways to sneak away from recalling something or having a technical service bulletin to protect your consumers that's the people that will never come back. they will take the friends and family with them. it will hurt toyota, take many years to recover from this. >> stuart: strong stuff. lauren, the car coach, thank you for joining us. >> thank you. >> stuart: group of teachers at hollywood spa. what does this got to do with you? what if i told you, you paid for it? conditions in d.c. deteriorating as the capital braces for a massive winter storm. thousands of passengers across the nation affected be this. we're on it. boss: y'know, geico opened its doors back in 1936 and now we're insuring over 18 million drivers. gecko: quite impressive, yeah. boss: come a long way, that's for sure. and so have you since you started working here way back when.