mail clerks, telephone operators, travel agents, video store clerks. i am bummed out about this. >> so is lily tomlin. of course, because the telephone operators. you know what, i think we need more telephone operators. do you know how hard and frustrating it is to call 411 and get the automated system and they never understand who, what you want, what number you want? you're like chuck e cheese and they go, febreez? >> no, chunk e cheese. >> oh, charles belize. >> no, you can use the internet. that's why you need a real person. >> like lily tomlin. >> one ringy dingy. two ringy dingy-- oh, gracious, good afternoon, mr. beetle. i'm miss tomorrow lynn, your representative from the telephone company. >> they should not make that extinct. we need her. >> the mail clerks, i'm a small town guy. i use the mail clerk and i know some people go to