they are fearful of not being able to pay the mortgage or rent or pay the college tuition bill for their children. they want congress to do their job. congress and the administration to do their job. we had an individual let us know that recently his wife died. he is unable at this time because of this shutdown to pay for her headstone. >> some banks like chase and wells fargo are willing to work with federal employees whose accounts are in good standing and as questions linger how far president trump may be willing to bend on border security, his outgoing chief of staff john kelly is publicly clarifying somewhat one critical point. for more on that, we have sarah westwood at the white house.