you want someone to listen and trust you, you have to find what you have in common with that person and we always have something in common. so once people believe they're like you in some kind of way, the more likely they are to trust and listen to you. >> dr. shallot, thank you so much for being here. >> thank you for having me, michael. >> still to come, your best and worst tweets and facebook comments. what have we got? smerconish, my wife and i changed our dentist because they proudly presented make america great hat on their counter. 45 represents hate so you and your business represent the same. really? so the dentist, hang on a sec d second. i can just visualize this. put that back up for a second. i'm so intrigue d with this. so the denis has a make america great again hat and you changed your dentist.