because we can't offer shuttle buses on the section of young street that is closed and expected to remain closed for some period of time. i would say to people that i've been advised in the briefings that i've been privy to this afternoon that it is likely there will be several days of disruption because there is a major investigation and there is going to be taking place here and i hope people will be considerate and understand there likely be -- will be disruptions to traffic and other things in this area of the city. but as part of pulling together we'll understand that the sacrifices people have to make in that regard would be reasonable in the context of something terrible as this that has happen and that we have to get to the bottom of as quickly and efficiently as possible. we're in the process of establishing two hotlines, two response lines for people. the first and most important is for the families of those who are worried about loved ones and trying to inquire about the --