>> i want to start with the incident itself of two black men at one of your locs. this is the video that caught national attention. let's watch it for a moment. so kevin, when you first saw this video of those men arrest asked handcuffed what went through your mind? >> well, don, you watch that video it's hard to watch. and my heart sank. and that's why i'm here in philadelphia. you know, what happened to those two young men should not have happened. the police being called and then being arrested, they didn't deserve that. and so i'm here in philadelphia with many from my leadership team to make sure we listen, learn and understand how this could ever happen and take the set of actions to ensure it doesn't happen again.