my guess is they've been taken a little bit by surprise. >> aren't we all taken by surprise by this. peter goelz. thank you. i want to get more perspective. juliette, you say this situation is unacceptable. explain why? >> unacceptable across a number of areas. first of all, the communication is just completely lacking. i think people are guessing what's going on. we just got a press release from i think atlanta energy that it's likely a fire. that's a couple hours later. so just on the response side, protocols do not appear to be being followed. look. systems break down. people understand that. what's not forgivable and what's