frustrates officer vaughn. >> they have no water. they have children. we provided them all the information for those kids to have a roof over their head today. and food in their belly and a clean bath and a great bill of health. it's on them at this point, and they walked away from it. so right now we secure the home, we'll turn the possession back over to the bank, and we'll go to our next one. >> had the family taken officer vaughn up on his offer, they may have been assigned to guys like lou and andrew. >> let's load this stuff up. >> two caseworkers for one of the city's biggest social service providers, help of southern nevada. almost daily, lou and andrew head out to hidden worlds and offer help to those living on the fringes. so the vegas that you're going to show us is not quite the vegas that we're used to seeing,