elderly homes, finding our elderly, and i'm not kidding, we have to transfer 11 of them near-death conditions. no food, no water, no electricity. >> commercial airlines doing what they can, shipping supplies to puerto rico, packing the few returning flights with evacuees. and with each passing day, growing concerns of a mass exodus because of the desperate conditions on the island. but the main airport in san juan is still barely operational. and fema is restricting flikt flooi flights, despite passengers who have already been waiting days and days to get off the island. cnn is there, hearing the pleas of desperation from the americans. >> translator: i had bought a plane ticket before the hurricane and i'm here since friday and i haven't been able to leave. sleeping on the floor without air-condition air-conditioner, it's horrible. >> how would you describe the level of desperation? >> oh, to the highest level.