storm had moved there. conditions were deteriorating. you had one of the largest refineries in the country that's under water and smoke's billowing. the clouds are looking very ominous. and everybody's trying to get boats into the water into this residential neighborhood. and when you get to the families and see the looks on their faces of despair and being distraught, it's very hard to swallow. but then, you know, the good light on that, the other side is the hope and just the sense of, hey, somebody's here for me. i'm going to be okay when you arrive. >> what were people telling you? when you pulled them out of their house and put them on your boat, what would they say to you? >> just thank you. there's a little bit of shock and disbelief. you know, a lot of people have tried to hold it out as long as they could. but in port arthur's situation, it came on so fast, they didn't really have time to get out. really it's just -- you know, there's not a lot of talk, but