of the american people following a more than decade-long fake account scandal. so what happens to those thousands of employees who lost their job in the midst of all of this and how can americans trust this bank again? i asked the man at the top. >> in the wake of the fake account scandal, 2 million, at least, unauthorized accounts opened ultimately costing some 5300 employees their job, how do you think america sees wells fargo today? >> i think there's a question about the company which is completely understandable, but that's why we're very focused on rebuilding trust, rebuilding trust with our customers, our team members, the communities that we do business in. we've made a lot of changes in the last six months that i've been ceo. we've got more work to do and we're very focused on rebuilding trust. >> why do you think this happened? you're a guy that has been at this bank since 1987. this has been your life in terms