with the staff where morale is a problem at the same time deal somehow with this escalating crisis and not -- you know, try to work out what happened in the process, i suspect he fell between all the stalls. and the mess, the unbridled mess, anderson, this is gone around the world and back over the last 24 hours. it's really quite extraordinary. >> yeah. i mean, john, what kind of rights do passengers have in these kind of scenarios? >> well, breaking it down, really two categories. you have the voluntary bump and the involuntary bump. this particular situation got to an involuntary bump. the maximum passenger is entitled to is $1,350. on the voluntary side of it, it can escalate up depending on really kind of a negotiation process with the gate agent obviously that also entails a bit of supervisor approval based