bank employees created millions of unauthorized bank accounts for customers in order to reach their sales goals or earn bonuses. now two of those former employees are talking to cnn about why they felt forced to mislead customers. >> it was the norm to just open sales unethically. it was just what we were taught and we just did it. >> reporter: more than six months after the fake account scandal damaged wells fargo's reputation, there has been very little accountability at the top. attorney michael kade represents former wells fargo employees. >> i can understand if one district manager is putting pressure on the people below him or her, but if this is going on nationwide you think somebody on the district manager is putting pressure on the dm to get things done. >> reporter: when news of the scandal spread, the ceo left the bank firing a congressional grilling. >> it's gutless leadership.