>> so i wanted to introduce you to my mom and my daughter. >> an ad called "dorothy" hit the airwaves. >> what i would like people to know about hillary is what a good person she is. >> and chelsea joined her mother and grandmother on the stump and in the diners. >> just laughing a lot with my grandmother and mother because my grandmother was really excited about the egg salad sandwich that she said was like the best egg salad sandwich she'd had in, i don't remember, 20 or 30 years. >> to show voters more of her humor and humanity, hillary clinton started to talk less about policy and more about people. >> my mother had a difficult childhood but worked hard to provide a loving home for us. >> but it was too late. obama beat her badly in iowa and looked likely to do the same in new hampshire. >> things looked really, really bleak.