[bell tolls] - to best serve your customers, you have to know them. personally. only a local agent can do that. [click, motor hums] - doug pierce. lives in tornado alley. - hobby? - collects stamps. - excellent. - annette thompson. small business owner. hates cantaloupe. - good. - the lee family: twins. with another on the way. - mazel tov. - that's meatloaf. - hmm. [click] that's still meatloaf. - very good. moving on. - we are insurance. - ♪ we are farmers ♪ bum di bum bum bum bum bum ♪